Returns & Refunds

Information for consumers on the right to return goods and receive a refund

As a consumer, you have the right to withdraw from the purchase contract concluded with the Online Shop within 30 days without giving any reason. The deadline for withdrawal expires after 30 days from the day on which you take possession of the goods or on which a third party other than the carrier and indicated by you takes possession of the goods.

The right of withdrawal from a distance contract does not apply to contracts in which the object of performance is a non-refabricated product, produced to the consumer's specifications or intended to meet the consumer's personalised needs.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by making an unequivocal declaration. You can send your declaration, for example, via the quick return form:

Return items

Alternatively, you can send the letter by post or email to info@dekoori.com. A model withdrawal form is available in the shop's terms and conditions. You may use the model withdrawal form, but this is not obligatory.

In order to comply with the withdrawal period, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall refund to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of normal delivery offered by us), immediately and in any event not later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment as you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charges in connection with this refund. We may withhold reimbursement until we receive the item or until you provide us with proof of return, whichever event occurs first.

Please send back the returned goods to the address of one of our warehouses in Poland (we will send you instructions after we have received your return request), immediately and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiry of the 14-day period. You will have to bear the direct costs of returning the goods. You are only liable for any diminution in the value of the returned item resulting from your use of the item other than what is necessary to establish the nature, characteristics and functioning of the item.